Terms and Conditions

OUR GUARANTEE

All items have warranty.

Defects or damage due to incorrect use or handling of the material or wear caused by normal use are not included in this guarantee. Decreases in the functionality of the articles, due to their design limitations, are also excluded from the coverage of this guarantee.

For any problem or doubt, write to us at info@irisgem.com.

RETURNS

If for any reason you are not satisfied with your order, you have a period of 7 business days, counting from the date of delivery of the order, to return the unused product and exchange it for another product or for a refund of the money (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19).

It is very important that you return the exchange or return products perfectly packaged, including guarantees, labels and instructions for use and with the corresponding delivery note. In case that the products are damaged due to improper packaging, we will not accept the return. Except for manufacturing defects, changes or returns on already used products will not be accepted.

Procedure of  return

  1. Send an email to info@irisgem.com or call 902 47 47 11.
  2. We will send you an email with the steps to follow for the return.
  3. For the return of the material, remember to send the complete product in the original packaging.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, the amount will be refunded according to the payment method made, and, where appropriate, the shipment of the new product.

You will receive the refund of the amount within a maximum period of 20 days from the day we receive in our warehouse the exchange or return product.